Design and conduct qualitative and quantitative studies, including field observations and interviews, remote and in-person usability studies for existing and future products, structuring and analyzing surveys to evaluate the impacts of product changes and gather insights at scale.
Inform and participate in product decisions from definition to launch (and after), working at both strategic and tactical level.
Share findings with designers, engineers, product managers, and others, creating a smarter, more informed and more empathetic product team.
Adapt and innovate research methods to meet product needs by delivering high quality insights in a fast paced work environment, and by contextualizing for specific use cases across products.
Collaborate cross-functionally with Engineers, Product Managers, Researchers and Designers to overcome challenges, and prioritize user experience research questions.
Help the team launch and land successful products in the market through strategic product decisions to meet local expectations.
Build empathy across the organization to improve the products we build.
Excellent communication skills and top-notch presentation skills.
Passionate to understand users and their motivations.
Wide range knowledge of using qualitative and quantitative methods.
Experienced with research tools, such as: SPSS, Morae, Tobii, etc.